Shipping & Returns
1. The shipping fee will be:
(a) GBP £1 + £1 for every added item under £15
(b) Free Delivery Over £15 using FREE DIRT discount code.
1. The Dirt Creative will use reasonable endeavors to dispatch an order within 3 working days (Monday-Friday excluding official public holidays) from the date the order was submitted by you.
1. To submit an order for Products you must:
(a) complete and submit the online order through our website by adding a product to your digital basket on our site.
(b) enter all required information for delivery and also for billing including relevant card details
2. The Dirt Creative reserves the right to refuse any order. In such case, we will notify you as soon as reasonably practicable, providing you with the reasons for such refusal, and refund to you any payment in full.
Easy Returns & Exchanges
Refunds and Returns
1. Only Products purchased on the www.thedirtcreative.com website can be returned to The Dirt Creative for a refund or an exchange. Products purchased in a stockist must be returned to their original place of purchase.
2. Should you make an error when ordering online, we will gladly exchange your Product for the Product you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.
You are responsible for the shipping costs incurred when sending the Products back to The Dirt Creative. The shipping charge as stated in section 'Shipping Fee'.
5. Should a Product be damaged while it is being shipped to you, The Dirt Creative will provide you with a full refund or exchange. Return postage will be refunded in case of damaged, defective or incorrectly sent Products and a refund will be issued through the method used for payment.
6. In all cases, original proof of purchase must be provided and Products must be returned within 14 days of receipt for The Dirt Creative to process any refund or exchange. Please call+44 (0)7823771221 or email to firstname.lastname@example.org in advance of your intention to return or exchange a Product, so that we can assist you with a smooth transaction.
7. Please retain your postal receipt until you are certain your parcel has been safely received by The Dirt Creative. We may need to see this if we fail to receive your package.
8. We will do our best to process returns within 10 working days of receipt and a refund will be issued through the method used for payment.